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Frequently asked questions
Dedicated Servers [Questions 4]

What is a Dedicated Server?

A dedicated server is a type of web hosting in which a client has the exclusive use of an entire server

A dedicated server is exactly what it sounds like: a server dedicated entirely to your website and its needs. Unlike a shared server, all of the resources are yours alone and no other websites have access to them. This leads to increased speed, reliability and security. In addition, you have full control over how the server gets set up, including hardware configuration and custom software options.


Why Do You Need a Dedicated Server?

A dedicated server is known as one of the highest performance hosting options. We like to think of a dedicated server like owning your own house. No one will bother you and you can do whatever you’d like. Whereas a shared server is much like living in condo where you have to share everything.

Dedicated servers allow for:
1. 24/7 uptime
2. Faster connection speeds
3. Less risk of virus attacks
4. Maintenance on the fly


Security and Control

One of the first main benefits that a dedicated server takes care of is security. If you are in a regulated industry and are charged with maintaining the privacy of customer's data and information, you absolutely cannot share a server with another company. This is because you cannot allow for the possibility that one of these other companies might be able to access your server's data and customer information.


Can I change the Operating System?

  • 1. First download whichever OS you need.
  • 2. Install usb burner tool (rafus or universal usb)
  • 3. Burn your iso file on pendrive or CD using burning tool
  • 4. Then plugin that pendrive in system on which you want to install os.
  • 5. Start the system while opening go to the booting menu.(in my case it goes to boot menu by pressing f12 ,check yours).
  • 6. There you will see its showing the pendrive on which you burned your os.
  • 7. Select that and install it in whichever drive you want.

Cloud Reseller [Questions 3]

What is Cloud Reseller?

A cloud reseller is a service provider who buys cloud computing products and services from major providers like AWS or Google, which they then resell to their own customers.


What is advantage of Cloud Reseller ?

  • 1. Better security.*
  • 2. Ease of deployment
  • 3. Quick applications and/or solutions deployment
  • 4. Less complex deployments.
  • 5. Cheap Support.
  • 6. Automatic Backups.
  • 7. With one click, you can deploy any app or dev stack to any environment.
  • 8. Apps and dev stacks have been pre-integrated and configured so that you can become productive immediately.


Shared Hosting [Questions 4]

What is Shared Hosting?

Shared hosting is a type of web hosting where a single physical server hosts multiple sites. Many users utilize the resources on a single server, which keeps the costs low. Users each get a section of a server in which they can host their website files. Shared servers can hosts hundreds of users. Each customer using the shared hosting platform’s server has access to features like databases, monthly traffic, disk space, email accounts, FTP accounts and other add-ons offered by the host. System resources are shared on-demand by customers on the server, and each gets a percentage of everything from RAM and CPU, and other elements such as the single MySQL server, Apache server, and mail server.


SSL Certificates [Questions 2]

What is SSL Certificates?

An SSL certificate is a bit of code on your web server that provides security for online communications. When a web browser contacts your secured website, the SSL certificate enables an encrypted connection. It’s kind of like sealing a letter in an envelope before sending it through the mail.


How to install SSL Certificate?

An SSL Certificate is a text file with encrypted data that you install on your server so that you can secure/encrypt sensitive communications between your site and your customers.

After you create a CSR (certificate signing request) and purchase a certificate, our Validation team validates and processes your certificate request. (Learn more about the certificate validation process.) Once validated, we issue your SSL Certificate and send it to you via email. You can also download your SSL Certificate in your DigiCert account.

Cloud VPS [Questions-20]

A Virtual Private Server (VPS) is a virtualized server environment that offers dedicated resources within a shared hosting infrastructure. Unlike shared hosting, VPS provides more control, stability, and performance. It's a cost-effective solution for businesses looking for a balance between shared and dedicated hosting.


What are the technical specifications of the VPS, such as CPU, RAM, and storage capacity?

The technical specifications of our VPS plans vary depending on the package you choose. Typically, you can select the CPU, RAM, and storage capacity that best suits your business needs. We offer a range of configurations to accommodate small to enterprise-level applications.


Is there a choice of operating systems for the VPS, and can I bring my own operating system image?

Yes, we offer a selection of operating systems for your VPS. You can choose from various Linux distributions and Windows versions. If you have a specific operating system image, you can also bring your own and install it on the VPS, provided it's compatible with our virtualization platform.


What is the network connectivity and bandwidth included with the VPS?

Our VPS hosting includes a specified amount of network connectivity and bandwidth, depending on your chosen plan. You can upgrade your bandwidth allocation as needed. Our network is designed for high availability and speed, ensuring seamless access to your VPS from anywhere in the world.


How is the data backed up, and what disaster recovery options are available?

We provide regular data backups as part of our VPS service. Additionally, we offer disaster recovery options, such as snapshot backups and off-site backups, to safeguard your data against unforeseen events. You can easily restore your VPS to a previous state in case of data loss or system issues.


Is the VPS scalable, and can I easily upgrade or downgrade resources as needed?

Yes, our VPS hosting is scalable. You can upgrade or downgrade your resources, such as CPU, RAM, and storage, to meet your changing business requirements. Scalability is quick and hassle-free, allowing you to adapt your VPS to evolving workloads.


What is the pricing structure, and are there any hidden fees?

Our pricing structure for VPS hosting is transparent, with clear details on the cost of each plan. There are no hidden fees. You'll only pay for the resources and features you select, and we provide straightforward billing to ensure you have full visibility into your expenses.


Is there a Service Level Agreement (SLA) that guarantees uptime and performance?

Yes, we offer a Service Level Agreement (SLA) that outlines our commitment to uptime and performance. We strive to provide high availability and ensure that your VPS operates at optimal performance levels. Our SLA provides you with confidence in the reliability of our service.


What security measures are in place to protect my data and server?

We take security seriously. Our VPS hosting includes various security measures such as firewalls, intrusion detection, and regular security updates. We also offer optional security add-ons, including DDoS protection and SSL certificates, to further enhance the protection of your data and server.


Can I install custom software and applications on the VPS?

Yes, you have full control over your VPS and can install custom software and applications as needed. Our VPS provides a flexible environment for running a wide range of applications to meet your business requirements.


What kind of technical support and customer service is provided?

We offer various support channels, including technical support via email or phone during business hours. Access our knowledge base and community forums for self-help and collaboration. Submit support tickets for specific queries. For enhanced support, premium packages with faster response times are available at an extra cost.


Is there a monitoring and management dashboard for the VPS?

Yes, we provide a user-friendly monitoring and management dashboard for your VPS. This control panel allows you to monitor server performance, configure settings, and perform administrative tasks easily, giving you complete control over your VPS environment.


How is the VPS data center's geographical location and redundancy options?

Our data centers are strategically located in various regions to ensure low latency and redundancy. We offer redundancy options, such as backup power supplies and network connectivity, to maximize uptime and data reliability. You can choose a data center location that best serves your target audience.


Are there compliance certifications (e.g., GDPR, HIPAA) for sensitive data handling?

Yes, we comply with various industry regulations and can provide hosting solutions that meet specific compliance standards, including GDPR and HIPAA. We offer data protection and security features to help you manage sensitive data in a compliant manner.


Can I transfer my existing website or applications to the VPS, and is migration support available?

Yes, you can transfer your existing website or applications to the VPS. We offer migration support to assist you in the process. Our team can help you move your data and applications seamlessly, ensuring a smooth transition to your new VPS hosting environment.


What are the data transfer and data storage limits?

Data transfer and storage limits depend on the VPS plan you choose. We offer a range of plans with varying limits to meet your needs. You can always monitor your data usage and upgrade your plan if you require more data transfer or storage capacity.


Are there any limitations on running specific types of applications or services?

Our VPS hosting is designed to be versatile, and there are minimal limitations on the types of applications or services you can run. However, certain activities, such as illegal or resource-intensive tasks, may be restricted. Feel free to consult our terms of service for details on permissible usage.


How is system maintenance and updates handled?

We regularly perform system maintenance and updates to keep your VPS secure and up to date. We strive to minimize downtime during maintenance and provide advanced notifications to ensure minimal disruption to your services.


What is the contract term, and are there any cancellation fees?

Our VPS hosting plans offer flexibility in contract terms. You can choose month-to-month billing or longer-term contracts, depending on your preference. There are no cancellation fees for month-to-month plans, and we provide transparent information on any applicable fees for other contract terms.


Are there any special offers, discounts, or package deals for businesses?

Yes, we often provide special offers, discounts, and package deals tailored to businesses. These promotions may vary, so it's a good idea to check our current offers or contact our sales team for information on discounts and packages designed to meet your business needs.